CONTROVERSY MANAGEMENT: Executive strategies for surviving a corporate crisis

The Seven Deadly Sins of Corporate America

Full disclosure: Just as Pope Gregory I drew his "Seven Deadly Sins" from an earlier list of eight "evil thoughts" by a 4th century monk, my list is an unauthorized condensation of Peter Sandman's  12 Primary Components of Outrage. In other words, I'm just repackaging a risk communication concept for a public relations audience.

3 Ways to Monitor Your Brand with Twitter

Nathan Hangen of Making It Social recommends TweetDeck, Hootsuite and Tweetizen. He says:

"Twitter is where most of the conversation takes place, and if you aren’t there watching, then you are missing out on valuable information about your business. Rather than holding your finger in the air, you are armed with instruments that can provide you with detailed analysis of what you are doing well, and what you need to improve upon."

Gossip Girl's 'threesome episode' enrages parents group

The Parents Television Council is threatening to declare war on CW affiliates who broadcast next week's Very Special Threesome episode of "Gossip Girl."

Will ABC's scifi series 'V' outrage Obama supporters?

The Chicago Tribune thinks it will.

Jay Leno and the curse of high expectations

When NBC launched the Jay Leno show just two months ago, the news media asked, "Will Jay Leno reinvent television?" Now the trade media and the TV critics are already trying to bury him. Is there any greater curse for a celebrity, an artist, an athlete -- or a corporation -- than high expectations?

Want to make customers happy? Help them to avoid taking responsibility

Seth Godin says:

If you can figure out how to communicate, "it's not your fault," then people will be grateful, and they'll return. It might not be right, it might not be mature and it might not be the behavior society wants to advance, but it works.

Are newspapers actually faring better than reported?

Slate reporter Daniel Gross says ... probably!

Why is the CBS News of today no longer the CBS News of the Cronkite Era?

Here is all you need to know ...

Just stumbled upon this ebook from Shel Israel ...

"The Conversational Corportion: How Social Media is Changing the Enterprise" ... It's free, from DowJones.

Germans are rejecting the new H1N1 vaccine, claiming that a 'better' vaccine is being reserved for the nation's elite

http://www.americanscientist.org/science/content1/8046

"The government had hoped that Germans would rush to health clinics to receive vaccinations against the rapidly spreading disease, but now rising anger over the different drugs may cause many people to shy away."

Employees say they must break security policies just to get their work done, new study says

From Dark Reading:

Current IT security policies frequently don't reflect the reality of how employees use their computers, according to a report published today by Cisco Systems. The report, a deeper analysis of internal threat data collected by Cisco earlier this year, indicates that many users break their companies' security policies because following those policies would prevent them from doing their jobs.